Call Forward Info lost when changing partitions

Unanswered Question
Feb 11th, 2009


I am changing remote locations on a CM 6.1.2 cluster to sue a new cluster-wide partition for all DN's.

When i use the bulk edit tool and change the partitions, all call forward info is lost, which is a problem. What is the easiest way to make these changes and retain call forward info?



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iptuser55 Thu, 02/12/2009 - 02:01

I also recenly changed from using different partitions to a single cluster wide one- same as you? What issue do you see with the call forward- can you explain more. We cut across 600+ users

Chuck Reid Thu, 02/12/2009 - 06:00

When you forward a phone, then change its partition, the call forward setting goes away.

iptuser55 Thu, 02/12/2009 - 08:47

What are the steps you carry out when changing the Partitons of the DN. With 6.x we dsicovered if you do it via the Call Routing> Directory number and not via the DEVICE >PHONE OPTION it keeps all the configuration.

Chuck Reid Thu, 02/12/2009 - 08:51

Hi, I'm not sure I am following you.

I am changing the partition like this:

1)bulk admin / phones / add-update-lines / update lines. Then route partition contains (as an example) buffalo_internal_pt. Click find, click next, then check route partition and select new clusterwide pt and run job.




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