Call Display

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Feb 11th, 2009
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I have a Call Manager 4.x and I'm having trouble with internal/external call display. What I'd like is that all internal calls be displayed with the persons name and all external calls be displayed with a company name. Is this possible in this version?

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Jaime Valencia Wed, 02/11/2009 - 12:55
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no, there is no CNAM global config for outbound calls (any version). that would require you to config everyone the company name. ask your telco if they can change the CNAM for your company ID for all outgoing calls


HTH


java


if this helps, please rate

testeven Wed, 02/11/2009 - 13:02
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Hi!


You can configure the Display (Internal Caller ID) and Line Text Label for username on the Line configuration page for internal calls.


For external calls your TELCO should resolve this as the "external phone number mask" allows to configure numbers only not characters.


Refer to:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmcfg/b06phone.html

HTH


Regards,


Teresa.

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