Aaron Harrison Fri, 02/13/2009 - 09:20
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It sounds like you may be inserting 'all details' instead of 'specific details'?

'all details' should be picked when you are using a CSV generated from CCM.

If you are using the BAT spreadsheet, you would normally use 'specific details' for things like phones. You'd then pick a template that you had defined with default properties in it, and merge it with your uploaded file.



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