It sounds like you may be inserting 'all details' instead of 'specific details'?
'all details' should be picked when you are using a CSV generated from CCM.
If you are using the BAT spreadsheet, you would normally use 'specific details' for things like phones. You'd then pick a template that you had defined with default properties in it, and merge it with your uploaded file.
Regards
Aaron
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Aaron
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