AbbrDial missing even when offhook

Unanswered Question

I understand that is is not a configurable option on the soft key templates. I go into ccmuser page and I configure abbreviated dials. I have them in my Personal address book and well as fast dials. I even reset my phone. When I take it off-hook I am not seeing the abbrdial button showing up even after dialing a single digit....


Thoughts?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Rob Huffman Thu, 02/12/2009 - 09:08
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey Tom,


I believe ABBRDIAL only shows up when dialing "On Hook"


Hope this helps!

Rob

j.mccartney Thu, 02/12/2009 - 12:26
User Badges:

You are correct, I have only seen it work where the headset is onhook; you press whatever number say "5" that you programmed your number as (5=9725551212). So when you press 5 you'll see a softkey that says AbbrDial (usually 3rd key from left), pick up the handset and the call goes out to your party. HTH's

drubery Wed, 04/01/2009 - 10:31
User Badges:

The AbbrDial soft key will not show up if the phone is on speaker, off hook or in headset mode off hook. It only shows up when on hook and a number key on the phone has been pressed. Rubes

Rob Huffman Thu, 11/05/2009 - 16:09
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey Ginger,


Nice find my friend! +5 points for this great detective work.


Cheers!

Rob

Actions

This Discussion