02-12-2009 07:25 AM - edited 03-15-2019 04:10 PM
I understand that is is not a configurable option on the soft key templates. I go into ccmuser page and I configure abbreviated dials. I have them in my Personal address book and well as fast dials. I even reset my phone. When I take it off-hook I am not seeing the abbrdial button showing up even after dialing a single digit....
Thoughts?
02-12-2009 09:08 AM
Hey Tom,
I believe ABBRDIAL only shows up when dialing "On Hook"
Hope this helps!
Rob
02-12-2009 12:26 PM
You are correct, I have only seen it work where the headset is onhook; you press whatever number say "5" that you programmed your number as (5=9725551212). So when you press 5 you'll see a softkey that says AbbrDial (usually 3rd key from left), pick up the handset and the call goes out to your party. HTH's
04-01-2009 10:31 AM
The AbbrDial soft key will not show up if the phone is on speaker, off hook or in headset mode off hook. It only shows up when on hook and a number key on the phone has been pressed. Rubes
11-05-2009 03:38 PM
Hi -
I just discovered CUCM 7.1 supports offhook abbreviated dialing for transfers, conferencing, new call etc. - requires specific phone load 8.5(2). Here is the link - http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852.html#wp158457
Ginger
11-05-2009 04:09 PM
Hey Ginger,
Nice find my friend! +5 points for this great detective work.
Cheers!
Rob
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