I am trying to configure the new email function of UCCX (not the E-Mail Interaction Manager).
I configured all the needed parameters in the Desktop Administrator web page -> Agent E-Mail Settings -> Global Settings
But in the contact service queue settings, I couldn't see any CSQ ?! this is normal because no one is defined...
Why ? because I don't know how to do it
In the appadmin website, when I try to create a new CSQ, the only CSQ type available is "voice", I cannot choose email ... Do you know what I missed ?
I have all the needed license files, I restarted the server ...
Thanks you so much for you help !