UCCX 7 - Agent Inbound Email configuration

Answered Question
Feb 12th, 2009
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Hi !

I am trying to configure the new email function of UCCX (not the E-Mail Interaction Manager).

I configured all the needed parameters in the Desktop Administrator web page -> Agent E-Mail Settings -> Global Settings

But in the contact service queue settings, I couldn't see any CSQ ?! this is normal because no one is defined...

Why ? because I don't know how to do it


In the appadmin website, when I try to create a new CSQ, the only CSQ type available is "voice", I cannot choose email ... Do you know what I missed ?

I have all the needed license files, I restarted the server ...

Thanks you so much for you help !


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Overall Rating: 5 (1 ratings)
metalium2007 Sat, 02/14/2009 - 18:26
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Hello Thierry,

im using uccx 7.01 premium licensed and i have the email option.

Wich licensing do you have?


thierry.berwart_2 Sun, 02/15/2009 - 23:28
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I have also a premium license and there is an email option in the subsystem menu but this is different of the agent inbound email.

To use this new feature, you must create a specific CSQ of a "email" type, not a voice type.

But I don't know how to enable it :(

I already configured the email part of the desktop administrator web interface...



metalium2007 Mon, 02/16/2009 - 03:08
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hmm, i do!

Check it Thierry!



thierry.berwart_2 Mon, 02/16/2009 - 03:25
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ARG ...

I don't have the SR1 installed tssss thanks you guys !

I am downloading it right now


thierry.berwart_2 Mon, 02/16/2009 - 08:46
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Hi !

It's working better now :)

Thanks you !

Do you know if the Agent Inbound Option can work with the CU E-Mail Interaction Manager ?

Of the second disables the Agent Inbound ?

this is for a demo environment ;)


cristobal.priego Wed, 06/02/2010 - 09:56
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hello guys

i was wondering if you could explain something to me

i need to configure this, i've never done it before, i have uccx 7.0(1)SR5 with premium licensing

on the desktop administrator

on the imap settings, do i need to enable imap on the exchange 2007 server ?

the accounts needed, what kind of rights do they need ? could you guys please let me know

if i configure this, am i going to be able to queue e-mails ?

thank you guys and i apologize for my ignorance

Anthony Holloway Wed, 06/02/2010 - 13:19
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Yes, you need to enable IMAP on Exchange, and you need to give the user account the IMAP feature access.  Use these sample steps to validate that you setup IMAP for your account correctly.

> telnet host.domain.com 143

x login username password

x list "" "*"

x status inbox (messages)

x select inbox

x fetch 1 full

x fetch 1 rfc822.header

x fetch 1 rfc822.text

x logout

Use these steps to confirm your SMTP config (Google Base64 encoding to encode your username and password online):

> telnet host.domain.com 25


auth login

mail from:[email protected]

rcpt to:[email protected]


Subject: Your Subject Line

The body of your e-mail message goes here.

You can include multi-line messages by pressing the ENTER key.

When you are finished type the "." on a line by itself, followed by the

ENTER key.





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