I have a strange issue where any call that is transferred to a user is going directly into voicemail. At first, the answer seems pretty simple - Check Unity. I checked Unity and verified that it was not set to go to the greeting. I even put in a different extension to verify that it worked.
When I call the number directly, there is no issue, it rings the phone.
When someone transfers me to that person, it forwards me directly into VM, which would rule out Unity, because the transfer is not originating from Unity.
I tried deleting the extension and re-adding, with no luck.
I am stumped on this one!