Is there a way that we can pull the report for the duration of the calls not the number of calls?
I am trying to pull the report so we can set an invoice to certain department for their use. But currently, the Cisco CDR only let me pull the number of calls not include the duration of the calls.
Yes, there is an option to pull Top N user based on the duration but I can not specify certain Ext. / group.
Also, is there any recommended 3rd party CDR report software that is not expensive for Cisco CallManager 6.1