Calls break up during a conference call - Cisco Community

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Help! Voice Experts,

Yesterday my call center agents started reporting that when they initiate a conference to another internal extension, the calls become choppy with the voice dropping in and out.

I don't even begin to know how to narrow the scope of what I should look at to troubleshoot this. Any tips are greatly appreciated.

CCM 4.2(3)

IPCC Express 4.0(5)

2 -3825 voice gateways

Thanks,

Kelly

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it might be a QOS issue or a bottleneck situation.

when you start a conference the audio is sent to the CFB which can be HW or SW and you might have issues with that routing and QoS

i'd be the first thing i check

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Thank you for your response. Forgive my ignorance, but when you say "check," what would I check. How can I determine if CFB is hardware or software based? Thanks again.

look at the MRGL from the devices to determine what CFB they're using

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate