User tracking problem: no records

Answered Question
Feb 12th, 2009

Hi,

we have al LMS 3.1. All the configs are well fetched from RME, and the Data Collection works perfectly from Campus Manager but the User Tracking fails and there are no records: 0 end hosts and 0 IP phones.

I have enabled the debugging for the user tracking and I attached the ut.log.

Could anyone please help me?

Regards.

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Correct Answer by Joe Clarke about 7 years 9 months ago

It's a bug in that the CatOS puts NUL bytes if the ifAlias for these ports.

Correct Answer by Joe Clarke about 7 years 10 months ago

Just as I thought, you have some old Cat5K switches. You will need to clear the port names for the following ports on the following switches. Then, run a new Data Collection, and UT should work:

10.107.64.41 : 1/2

10.107.64.42 : 1/2

10.116.16.50 : 4/3

10.116.16.51 : 3/4

10.116.64.42 : 3/4

The command to run is:

set port name PORT

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Overall Rating: 5 (3 ratings)
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Joe Clarke Thu, 02/12/2009 - 10:43

I see the problem. Please post NMSROOT/campus/etc/cwsi/portsData.xml.

Correct Answer
Joe Clarke Thu, 02/12/2009 - 10:59

Just as I thought, you have some old Cat5K switches. You will need to clear the port names for the following ports on the following switches. Then, run a new Data Collection, and UT should work:

10.107.64.41 : 1/2

10.107.64.42 : 1/2

10.116.16.50 : 4/3

10.116.16.51 : 3/4

10.116.64.42 : 3/4

The command to run is:

set port name PORT

cmartinvalle Wed, 02/18/2009 - 03:09

Out of curiosity, I have seen that those ports don't have description, was this the cause of the problem?

Correct Answer
Joe Clarke Wed, 02/18/2009 - 09:38

It's a bug in that the CatOS puts NUL bytes if the ifAlias for these ports.

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