How to refuse call?

Unanswered Question
Feb 13th, 2009

Hi all, we are running CCM 4.2 with 7911 phones and I would like to ask, if it is possible to deny call, when its ringing (like on mobile phone). I just found out that there is a DND button (but probably on higher versions of CCM) and anyway DND is not exactly refusing of call because as far as I understand it also turn off ringing. Do somebody know how to refuse calls when they are ringing? Thanks very much.

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Overall Rating: 5 (2 ratings)
tim.giles Fri, 02/13/2009 - 02:26


You can do an iDivert (immediate divert) to send the call directly to voicemail.

Re-configure your softkey template (Ring In) to add it to a phone.

As far as I know there isn't a softkey that deny's a call though..

Please rate useful posts....

tprochazka Fri, 02/13/2009 - 04:50

Thx, but we dont use voicemail and this button if I add it doesnt do anything when phone is ringing. Is there a chance to configure it on CUCM by some workaround - for example somehow configure some black-hole instead of voicemail on CUCM?

Jaime Valencia Fri, 02/13/2009 - 07:25

Idivert uses the VM profile, there is no way to modify the behavior.

you can configure a dummy profile and they should get busy

DND as you mention is standalone feature on linux appliance, on windows IPMA is required



if this helps, please rate

tprochazka Wed, 02/18/2009 - 10:58

Pls, can you give short advice how to adjust such dummy profile? I havent ever operate with voice-mails and I will configure it on production system. Thanks a lot.


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