CVP 4.0.1 SR1
If all agents r busy we use 'GD,agentsbusy-prompt' microapp to announce that 'all agents r busy, to leave a VM press 1', on press 1 we use a CED 1 to send a label (which is our VM no) back to CVP for the call to be fwded to VM.
All works fine if we press 1 - but if we press 2 or some thing else or if we do not press anything - the call gets disconnected. Normal behavious - as we do not capture anything other that CED 1 in the CED node, but we want to capture and treat invalid entries.
Can we do that? How?
Would we have to use M,<prompt> microapp instead.
I tried adding more than one Case to the CED node to add Cases 0-9 and DTMF 0-9 corresponding to each case, but the CED node does not allow me to add more than one case.
What could be the solution?
Thanks & Regatds,