I have a 7960 with a 14 buton extension giving it 20 lines. When you press teh messages button it does not go to Voicemail for the line in the first position. If they pick up the handset and dial the Unity number (the same number in the display when they press the messaged button) it will go to the users mailbox fine. It is only when they directly push teh messages button that it dials the Unity number, but ends up somewhere else.
Any ideas why teh messages button is not defaulting to the line in the first position???
Thanks for your help