- Bronze, 100 points or more
In a custom call handler if we dial a wrong extension it is automatically routed to the operator...
Is there any way to give another option to the user for entering another number...
In the Tools Depot under Administration Tools, use the Audio Text Manager. Click "Grid View" tab and find the call handler in question. On the right hand side, select the Greetings tab, then Error tab. Here is where you can define where the call goes.
Hope this helps,