Call transfer issue

Unanswered Question
Feb 13th, 2009
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I am using callmanager 6.1 and mgcp gateway 3025 with fxo port


My issue when a long call to any pstn no: from any ip phone after some time only the end call option is there...there is no option for transfer conference etc like supplementary services


Voice experts please give any suggessions for troubleshooting....

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Overall Rating: 5 (1 ratings)
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Jaime Valencia Fri, 02/13/2009 - 11:39
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that can happen if communication to the CUCM server is interrupted


check for QoS issues and packet drops specially SCCP


HTH


java


if this helps, please rate

Eldho E Kuriakose Fri, 02/13/2009 - 22:15
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Thanks..


But can you help me how to find out that.....


any commands?...ping?...tracert????

Jaime Valencia Fri, 02/13/2009 - 22:29
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CUCM trace with keepalives enabled, sniffer trace from CUCM and phone


check the routing all the way and QoS config if you have it


HTH


java


if this helps, please rate

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