Click to call

Unanswered Question
Feb 13th, 2009
User Badges:

We have installed click to call, and it works on most machines. The issue we are having is, it will not let you click to call from email. Word, web, they work fine, just not email (outlook). Anyone experienced this and found a resolution?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
ivillegas Thu, 02/19/2009 - 19:23
User Badges:
  • Silver, 250 points or more

When calling from email it uses the global address list, not the local contacts to find the number.


Microsoft Outlook contacts can be used to dial on the IP phone. Right click on the contact, and select the Call Contact option. This triggers the Cisco Telephony Service Provider (TSP) to dial that particular contact on an associated IP phone.


ryankaplan Wed, 11/25/2009 - 13:17
User Badges:

clip_image001.jpg

If you are trying to call from the body, you cannot it is considered cleartext.


Highlight the name in the header and select Additional Actions


ryankaplan Wed, 11/25/2009 - 13:18
User Badges:

clip_image001.jpg

If you are trying to call from the body, you cannot it is considered cleartext.


Highlight the name in the header and select Additional Actions

mtpciscotech Sat, 02/21/2009 - 06:10
User Badges:

So, if someone sends me an email, and this email contains a phone number, I can not click to call until they are added to the GAL?

Hythim Ali El Hadad Sat, 02/28/2009 - 15:46
User Badges:
  • Silver, 250 points or more


Hi,


this bug is fixed in a ES Version available through Cisco TAC.


Wish this be helpful

Jonathan Schulenberg Wed, 11/25/2009 - 13:52
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

Can you include what the bug ID is for this?

Actions

This Discussion