IPCC EXP PORT LIC HELP

Unanswered Question
Feb 13th, 2009
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Hi Friend. Can you explan below licence info for ipcc exp


Package: IPCC Express Enhanced


IVR Port(s): 150


IPCC Express Enhanced Seat(s): 65


IPCC Express Maximum Agents: 300


What is the meaning of 65 Enhanced seat 65.


IVR port 150 is ok, and total capacity is 300 ok but what is 65 seasts?

regards

esa

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Chris Deren Sat, 02/14/2009 - 08:00
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65 means that you can have 65 concurrent agent/supervisors logged in.

Enhanced is a variant of UCCX, there are 3:

Standard

Enhanced

Premium

each allowing for additional features, which are compared in UCCX SRND doc: www.cisco.com/go/srnd


300 is the maximum you can go to, but that requires you to purchase additional licenses.


HTH,


Chris

esa786_2 Sat, 02/14/2009 - 08:49
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Chris Thank you for your explanation. Regd ivr 150 is, i can put 150 people on que at a time is it correct ?

Regards

esa

Chris Deren Sat, 02/14/2009 - 09:11
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In a way yes, basically a call being processed by UCCX in any way, i.e. queue, playing prompts, collecting digits, etc uses the cti port for virtual connection, so you can have up to 150 concurrent calls in your system.


HTH,


Chris

esa786_2 Sat, 02/14/2009 - 11:18
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Hi Chris.Thank you once again. So i can use 65 agents or supervisor can take calls at a time. Once the agent takes the calls, the CTI port is freed and so i can use that cti ports for queuing the calls. As a total,

65 agent can take a call at a time,

apart from that 150 calls can be queued

( through my 150 ivr ports)

as a whole 65+150=215 calls, my contact center can receive at a time(65 agent calls,150 queued calls).

sorry for disturbing you.

Regards

Esa

Hythim Ali El Hadad Sun, 02/22/2009 - 14:59
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Hi Esa,


No,

all what is operational is 150

so if your 65 agents is taking

so you can have max 150 - 65 = 85 calls in queus or like that


Best Regards

esa786_2 Tue, 02/24/2009 - 18:10
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Hi. Ahmed. Thank you for your answer.

I have read in cisco document, when the call reaches the agent, the CTI port is freed, so we can use that port for queueing the call. Once the call reaches the agent, only rtp stream is running between the agent and the gateway which does not require a CTI resouces? is it correct? Based on this i was writing my previous note

65 agent calls, 150 queued call total 215.

regards

esa

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