- Bronze, 100 points or more
Can anyone help me on how to call multiple CSQ in Cisco IPCC. Here's the scenario:
1. I've got CSQ having resource skills (let's name it as S1).
2. I've got 2 CSQ having a resource group (let's name it as G1 and G2).
Once there's no available agent for S1 it will be rerouted to G1 and if no available agent for G1 it should be rerouted to G2. Can anyone help me how to do this in CRS Editor.
Thanks a lot in advance.