WAV Requirements for IVR voice prompts

Answered Question
Feb 15th, 2009

Could somebody give me technical Requirements for IVR WAV voice prompts?

Correct Answer by Rob Huffman about 8 years 3 days ago

Hi Alexander,

Save each prompt as a .wav file in CCITT (mu-law) 8-kHz, 8-bit, mono format

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70gsipivr.pdf

Hope this helps!

Rob

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Chris Deren Sun, 02/15/2009 - 08:26

Just to add, this depends on what codec your IPIVR was installed with as it can be either G711 or G729, you will need to ensure that your wav files are in that codec, for G711 it's simply PCM encoding.

HTH,

Chris

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