IP Phone Agent Login Service

Unanswered Question
Feb 15th, 2009


We have UCCX 5.0 n HA environment with Agent Login service configured on CUCM.

IP Phone service points to Master UCCX Server, If the Master server fails the service doesn't allow to login as it points to Master server. My question is how can the service identify the active server and forward the requests to current Master server. I don't want to configure multiple services.


Iftikhar Ahmed

I have this problem too.
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david.macias Mon, 02/16/2009 - 03:26

For UCCE, you'll have to configure multiple services, I'll assume UCCX is the same way. Maybe you could use a CSS and only have one URL, but I've never tried that.


mlucas1911 Mon, 02/08/2010 - 13:03

CSSs are only used for placing calls not URL authentication. In answer to the original question, the redundancy would have to come in the form of a second IP Phone service in CallManager pointing to the standby UCCX server.


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