New install of UCM 7.0.2 hangs at "Database Installation" stage

Unanswered Question
Feb 16th, 2009

Hi Everyone,

I've recently installed an MCS 7816 at a customer and it came shipped with UCM 7.0.1. I downloaded the two part 7.0.2 upgrade and burnt the ISO to a DVD.

I then started installing UCM and inserted the 7.0.2 upgrade DVD when prompted for a patch file.

I've now got to the post-install stage where it says "Database Installation" but then recommended time of 40min has been exceeded (now just over 1hr) anr it seems to have just stopped there....

Any suggestions?

I have this problem too.
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nathanreynolds Fri, 04/03/2009 - 08:19

Hi,

Did you ever figure out what was causing this? I am hitting the same issue. Gone through it twice now and it hangs at 'database installation'. DMA ran with no errors or warnings. Thanks!

jaimeatnok Mon, 04/06/2009 - 00:28

Hi,

Turned out it was a hardware problem with the MCS so I issued a request to TAC with the SmartNET contract and for the motherboard replaced.

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