Unlock SCCP IP Phone fails

Unanswered Question

When I configured the phones I was able to unlock them with the standard **# password. Now when I go back in I am prompted for a password (also shows username: administrator' and realm of the MAC. **# does not work, get Authentication Failed. I only have this problem on desktop models, not the wireless. Any suggestions?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Mon, 02/16/2009 - 15:02
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Are you first pressing Settings button on the phone before entering the code?


Chris

Yes I am. Then I get an Authorization Required! screen that gives me UserName, Password, and Realm. The UserName is administrator and I cannot change it. The realm is the MAC of the phone, and I cannot change that either. When I enter the **# in the password box, I get a message that Authentication failed.

Actions

This Discussion