Headset Issue on 7960s

Answered Question
Feb 16th, 2009
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I'm having a weird issue with a 7960. I'm trying to setup a Plantronics C555 Wireless headset with it. The headset port on the phone doesn't seem to work though. If I connect the headset to the headset port and press the headset button and the call button on the headset, it doesn't work. However, if I connect it to the main phone headset port and take the phoneset offhook, the wireless headset works. Anybody experienced this before?

Correct Answer by Rob Huffman about 8 years 5 months ago

Hi Brett,


On the base of the CS55 have you set the "Compatibility Wheel" to 4. Also check the config for the 7960 in CCM Device>Phone to make sure the Headset port has not been disabled;


Product Specific Configuration


**Disable Speakerphone and Headset



Hope this helps!

Rob


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Correct Answer
Rob Huffman Mon, 02/16/2009 - 15:06
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Hi Brett,


On the base of the CS55 have you set the "Compatibility Wheel" to 4. Also check the config for the 7960 in CCM Device>Phone to make sure the Headset port has not been disabled;


Product Specific Configuration


**Disable Speakerphone and Headset



Hope this helps!

Rob


graphictech3 Mon, 02/16/2009 - 15:21
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Rob,


That did it! Thank you so much! You saved me so much time.


Brett

Rob Huffman Mon, 02/16/2009 - 15:22
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Hey Brett,


You are most welcome my friend!


Cheers!

Rob

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