Does Hunt group Support Group Pickup?

Unanswered Question
Feb 16th, 2009

Hi,

Does the hunt Group support Group Pickup?

Thanks

I have this problem too.
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Aaron Harrison Tue, 02/17/2009 - 03:36

Hi

You can use pickup groups with hunt groups, however you have to enable the functionality as it's not there by default.

By default, any call arriving from a hunt group cannot be picked up at all, regardless of which phone it is ringing on.

Go into Enterprise Parameters in CCMAdmin

Scroll down to find Cisco Support Use 1

Enter the following case-sensitive string:

CSCsb42763

Save this.

When you go to the Hunt Pilot, you will see a Call Pickup group option.

Set this and the normal pickup options will all work.

Regards

Aaron

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