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DCR server and JRM server is down

akash04lingam
Level 1
Level 1

Hi

DCR and JRM server is automatically shutting down. Once i start tthe process again, it will work for 3 to 4 hours after that again shutting down automatically.

Provide the soltion for this problem.

9 Replies 9

Joe Clarke
Cisco Employee
Cisco Employee

What version of DFM do you have?

DFM version is 3.0.2

You need to upgrade to 3.0.4, and this should go away. DFM 3.0.4 can be downloaded through Common Services > Software Center > Software Update.

Hi,

All other processes like RMEOGSServer, CampousOGSServer etc are getting automatically shutting down.

If i upgraded DFM to 3.0.4 then other processes will it starts working normally? otherwise only DCR and JRM will work.

Yes, the processes should stay up.

Hi,

Can you please tell me in what way that DFM is related to these processes.

The problem is DFM eats up all of the available non-paged memory (and available network buffer space), and these other processes crash. In normal operation, DFM really has no bearing on these processes, but this bug causes this problem.

Hi,

can you please tell me

"Is DFM 3.0.4 part of LMS bundle version 3.1"

No. LMS 3.1 comes with DFM 3.1 which does not contain this bug.

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