LMS 3.1 common services 3.2

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Feb 17th, 2009
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I was unable to move the syslog backup driectory via the gui. I ran the syslogConf.pl script to change the directory. The log file increments but I am now unable to start the daemon service. I get the message the service has started, the service has stopped, no errors reported

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Joe Clarke Tue, 02/17/2009 - 08:01
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I assume you mean you relocated the syslog log file. If so, what is the path to the new location? Please post the NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/csc/data/Collector.properties file.

damoroney Wed, 02/18/2009 - 01:39
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yes i ran syslogConf.pl to relocate the syslog to d:/syslog-backup directory and now I am unable to start crmdmgtd. the service starts then stops immediately, with run net start crmdmgtd or starting the service in admin tools.


file as requested

# Timezone related properties

TIMEZONE=PST

COUNTRY_CODE=USA

TIMEZONE_FILE=$NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/fcss/data/TimeZone.lst


# General properties

SYSLOG_FILES=d:/syslog-backup/syslog.log

DEBUG_CATEGORY_NAME=SyslogCollector

DEBUG_FILE=$NMSROOT/log/SyslogCollector.log

DEBUG_LEVEL=INFO

DEBUG_MAX_FILE_SIZE=5MB

DEBUG_MAX_BACKUPS=3

DOWNTIME_DIR=$NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/csc/data

FILTER_DUMP_FILE=$NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/csc/data/filters.dat


# Miscellaneous properties. These are not important to users.

READ_INTERVAL_IN_SECS=1

QUEUE_CAPACITY=100000

PARSER_FILE=$NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/fcss/data/FormatParsers.lst

SUBSCRIPTION_DATA_FILE=$NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/csc/data/Subscribers.dat

FILTER_THREADS=1

COLLECTOR_PORT=4444



damoroney Wed, 02/18/2009 - 01:53
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now resolved the issue by running resetCasusuer.exe.

miheg Wed, 02/18/2009 - 05:35
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Ah a permissions problem then....


But resetCasusuer.exe only resets the casuser password. Or does it actually do more?


Cheers,


Michel

damoroney Wed, 02/18/2009 - 05:53
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yeas i think a permission problem is at the base of this. I now cannot schdule a backup or change the syslog directory?. Any ideas, the NMSROOT is not program files/CSCOpx but d:/LMS

miheg Wed, 02/18/2009 - 05:55
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Not too much ideas...yeah, all files and directories need to be writable for casusers, but beyond that .... not sure


Cheers,


Michel

Joe Clarke Wed, 02/18/2009 - 10:09
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No, it only resets casuser's password, and adjusts the local security policies. However, it does require dmgtd to be restarted, which most likely was the real fix for this problem.

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