UCCX 7.01 moh

Unanswered Question
Feb 17th, 2009

Need help in troubleshooting moh in UCCx. Ihave hold/unhold steps in the script but when no agent is loggid in no MOH is heard, just 3 beeps. Using UCM 6.1.2 with a "SampleAudioSource"

Have configured Network Hold MOH in the CTI ports.



I have this problem too.
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Chris Deren Tue, 02/17/2009 - 07:41

What is the logic when there are no agents logged in? The MOH you hear is when call is in queue, and that is when you use the hold/unhold steps, if there are no agents logged in I would imagine you are not sending the call into queue, thus you are not doing hold/unhold steps. Let us know what the logic is and we can assist.

3 beeps indicate MOH configuration issues, where the actual file can not be played, typically due to wrong MRGL being used.


soilemezis Tue, 02/17/2009 - 07:50

Thanks, Chris.

OK my understanding was that calls go into the queue even if no agent is logged in. I can hear the prompt.

The script I am using is uploaded.




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