Music in call manager

Unanswered Question
Feb 17th, 2009

how i can change the music in call manager 4.1, that i listen when i put in hope to any person.

How much is the time maximum that can have the song?.

Which is the file format of the song?

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Overall Rating: 5 (2 ratings)
Jaime Valencia Tue, 02/17/2009 - 10:51

you change it on the line, device, device pool or enterprise parameters. that order in preference.

if you're adding a new MOH then thru the MOH options add a new source

it can be an MP3 or WAV, it'll be translated to the right format for CCM



if this helps, please rate

pesanchez2002 Tue, 02/17/2009 - 12:53

When i select:

Service > media resource > music on hold audio source and i select the actual file music, i can see the following information:

imput file name:



ouput file list:






i need to replace filemusic.wav and to maintain the same name "filemusic.wav"

I can copy the filemusic.wav and replace, but how i can replace the 4 output file.

How big may be the file "filemusic.wav"?

Jaime Valencia Tue, 02/17/2009 - 14:20

those files are created by the MOH translator, you do not provide those. only the original input file



if this helps, please rate

pesanchez2002 Wed, 02/18/2009 - 08:06

I read this:

"If the audio translator translates audio source files on the same server as the

Cisco CallManager, serious problems may occur. The audio translator tries to use

all available CPU time, and Cisco CallManager may experience errors or

slowdowns. Make sure that audio translation never takes place on an active

Cisco CallManager."

How i can do the translation without have problem of services?


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