I have an application that uses the outbound option in IPCC 6.0 that dials a comma delimited list members to remind the members of their appointment. The problem is that the dialer is not called. The application resides on the ip-ivr and there are cti route points in the call manager. there are two icm scripts, routing and admin that control the application.
Has anyone experienced this kind of scenario. I have all the components configured but cannot figure out why the dialer is not called upon.