Im having an issue with CME 4.0/CUE 2.3. The 2 numbers in question are 494-4431 and 494-4445.
When the user at 494-4445 is on the phone, and another call is transferred to him from the receptionist at 494-4431 and not answered, it goes to CUE, but CUE is playing a recording saying that there is no mailbox associated with the extension. However, if 494-4445 is on the phone, and someone calls 494-4445 directly and not answered, it goes to the correct mailbox.
Im thinking that CUE is looking for a mailbox associated with 494-4431 which has no mailbox, as opposed to looking for a mailbox associated with 494-4445.
As always, any advice offered is greatly appreciated.