Hello Voice Experts,
We have 2 voice gateways (3825s). Each gw has 2 pri (one for local, one for ld calls) Our 800#s come in to the LD. Recently we have been reaching capacity on the LD circuits, resulting in routelistexhausted alerts, and of course our customers receive busies during this time. While mgmt is discussing longer term plans for increasing our capacity, I thought we could do a shorter term stop-gap by eliminating contention for the LD lines by routing long distance outbound calls over our local lines. I picked the 3 route patterns that use the LD route lists / route groups and just pointed them to the locals. I didn't think I would need to change anything about HOW we dial or edit the route pattern, other then pointing it somewhere else. Well, it didn't work. The calls were making it to the gateway but not completing. We got errors regarding dialing the area code, or dialing 1. I guess I don't have a clear understanding about how this works. Can anyone clarify what went wrong? Thanks in advance!