SDM fails to launch Home Page

Unanswered Question
Feb 18th, 2009

I just installed SDM on router and setup the basic services etc to run SDM. After I login twice then I just get the page stating that the SDM FOR X.X.X.X will open in another window which never happens. I remember seeing the fix for it here but don't remember what it was.

Anyone care to remind me?


I have this problem too.
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Leo Laohoo Wed, 02/18/2009 - 17:29

What browser and version are you using? Do you have pop-up blockers enabled?

Patrick.Beaven Thu, 02/19/2009 - 14:07

Thanks for the reply. I found the issue.

It was the Java version! I downgraded and its working great now!

BeenyBoyz Fri, 02/27/2009 - 11:01

Hi ,

I have the Cisco 871w ISR and am having same problem?? I do not know how to set up in CLI mode , and changed original default factory settings before I could get router connected! You didn't mention which router , switch etc are you using? I need answers too , so if you could reply when you find out- and I will too. Just started this forum , don't know what I'll find but I need to get this fixed. It is 500$ sitting here for nothing. Thanks ,Beenyboyz ( Doug)

Leo Laohoo Fri, 02/27/2009 - 15:28

Don't worry Doug. Everyone can learn from everyone's mistake (I know I do).

I presume you want to roll back the configuration to factory default. If you do, please go through this document:

The next document will show you how to setup your new router with SDM.

Cisco Router and Security Device Manager Quick Start Guide

Be sure to check the system requirements of your computer before using SDM as it's very pedantic about Java and IE versions.

Hope this helps.


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