Recently Added Device not visible in DCR but visible in RME

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Feb 19th, 2009
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Hello,


I added a 3560G-48TS Switch to the DCR with the following:

- Device Type: Unkown Device Type

- Device Name

- Host Name

- IP Address

- User Name / PW

- SNMPv1 Community String


Unfortunately the Device isn't visible in DCR, but is in RME where a configuration was already collected.


After I try to readd this Device with the correct Device Type i get a message that this Device is already present.


Some Informations:

- Recently upgraded from LMS 2.6 to 3.1

- Previous added Device is displayed in a correct manner

- No im NOT using ACS-Mode


I'd be gladful for any help you can provide.

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Joe Clarke Thu, 02/19/2009 - 14:30
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How does the device show up in RME? Is it appearing in the device selector?

Joe Clarke Thu, 02/19/2009 - 14:43
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Please post a screenshot.

schlingloff Thu, 02/19/2009 - 22:54
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Ok i hope i interpreted "Device Selector" in the correct way as shown in the screenshot.


As shown there i've added 2 Devices.

The "...TestSwitch"-Device is visible in DCR and RME, but the new Device ist only visible in RME.


The Test-Device was added before the Upgrade to 3.1. and is still fully operational inside the whole LMS.





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Joe Clarke Thu, 02/19/2009 - 23:16
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This is certainly strange. This perhaps points to missing data in the DCR tables in the cmf database. Are you able to see the device in dcrcli:


dcrcli -u admin


dcrcli> lsids all

schlingloff Thu, 02/19/2009 - 23:37
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Indeed.


I issiued the commands in cmd.


All the Defices where listed.


dcrcli> lsids all


Total number of devices in DCR:2

List of devices:....


ID = 1 (...TestSwitch)

ID = 2 (BER-BE-SWT03)


(Remark: The dots where added manually by myself, since that Information may be used to identify a customer)


I've also issued the "detail" command.


dcrcli> detail id=2

Display Name = BER-BE-SWT03, Device ID = 2

This is a Standard device.


MDF Type : Cisco Catalyst 3560G-48TS Switch

Sys Object ID: 1.3.6.1.4.1.9.1.617

IP Address: 10.3.32.30

Host name: BER-BE-SWT03

Primary Username:

Primary Password:

Primary Enable Password:

SNMP V2 RO Community String:


If i'm connecting manually to the Device with Telnet i'm not forced to provide a enable-pw. I've added the same password for standard login in the enable-field.

Still RME was able to receive the config.



schlingloff Fri, 02/20/2009 - 05:39
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Ok NOW i'm really confused!!


After 1 1/2 day's of headache i did a second restart.


Well, i dont know how to describe my astonishment as i actually saw the Device in DCR...


Like i said, i'm pretty confused right now. I just don't understand it. Maybe someone can give me a hint what was the cause.

Joe Clarke Fri, 02/20/2009 - 08:25
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I can't answer that. As I said, not seeing a device in DCR when the you do in other applications is strange, and not something I typically see when the server is not integrated with ACS. I suppose if it's showing up now, it is possible there was a problem with CMFOGSServer previously. It must have bee running or RME would not have shown the devices. However, it may have been in a bad state.

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