Supervisor Recording

Answered Question
Feb 19th, 2009

Where are the recording files stored? and in what format?

I have this problem too.
0 votes
Correct Answer by adignan about 7 years 11 months ago

The format is a .raw file. Cisco provides a utility to convert these files from .raw to .wav (raw2wav).

Reference chapter 5 here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/cad66tg-cm.pdf

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destiny6366 Wed, 08/26/2009 - 13:17

Can you tell me if the recording file is stored on the UCCX server? If so how do I access it.

Thanks for your help

joesnyde Thu, 08/27/2009 - 08:34

Yes, the file is stored on the server, default is 7 days, but can be extended through the Supervisor recorder viewer to 30 days.

Files are located in the following directory

C:\Program Files\Cisco\Desktop_Audio

destiny6366 Thu, 08/27/2009 - 09:10

Thanks, I found it. But, how to you change it from .raw file to .wav file? I appreciate any input.

Thanks again

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