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Unanswered Question
Feb 20th, 2009

Missing Elements in Work Flow Group. According to documentation, I should see CAD Agent, CAD-BE Agent and IP Phone Agent which would allow me to modify the user interface for CAD, CAD-BE, etc. I only have Enterprise Data, Reason Codes and Wrap-up data. ANy ideas why?

I have this problem too.
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villarrealed Wed, 02/25/2009 - 09:22

I've seen this once before after an upgrade of UCCX. The database used to store the agent configuration became corrupt during the upgrade. We eventually re-installed the system in order to resolve the issue, but TAC may have some additional recommendations.


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