Historical Reports

Unanswered Question
Feb 20th, 2009

Hello, I'm trying to find a report, based on CSQ name, that would generate a graph of amount of calls sorted by time of day. We would like a graphical representation of the peak calls in a 24/h period.


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Hythim Ali El Hadad Sat, 02/21/2009 - 06:51


CRS Editor offers "Get Reporting Statistic" step that can be used to get the real-time reporting values.

You can configure http trigger that can pull out the real-time data values and display the same in browser.

Note : The browser application has to be custom developed.

For designing http script, you can refer Applications Developers guide under the section "Creating Web-enabled Scripts"...


wish this be helpful

Best Regards

ashbaulackey Tue, 02/24/2009 - 10:04

Hello Hythim, not sure this is what I'm looking for, I'm looking for a report that the Desktop Supervisor can run on a weekly basis.


This Discussion