i would like to disable a crs script, and use unity instead. so far i went to crs admin, under applications opened the script, and checked no by enabled* it definitely does the trick as i run a test call afterwards and get a recording "currently experiencing system problems"
what other configurations do i need to check in callmanager? cti route point..hunt pilot config?? to make sure unity is ready to go?
thank you for any assistance.
Depending on exactly what you are trying to achieve, there are a couple of ways to configure.
One approach would be;
* Configure CUCM to send calls to Unity - CTI route point
* Configure Unity to accept call - Unity Call Routing or Call Handler.
* Configure Unity to process the call - Unity Call Handler.
We will need to be familiar with Unity Call Handlers to configure the last item.