Hi, I'm actually using the cme-aa.tcl script, the one that you can find in the download section of the cisco website. But I'm looking for a smarter version of that script. Does somebody know a script reacting like: "Welcome to XYZ, if you the extension of the person you what to reach, dial it now, otherwise stay on the line and the operator will take you call." I want to be able to dial the extension during the first prompt is played.
Maybe a VXML script is better ?
Thanks for your help !