This will be my first project for contact center, and I need to prepare a BOQ/BOM. Before I could proceed, I need to know what components are involved. The client is specifically asking a 25 seats contact center to handle 250,000 calls per year. After research a bit I have come to the following conclusion:
2- CCX Application
3- Agent Desktop
4- Supervisor Desktop
5- What is IVR port licensing and how it works?
6- What's Quality Manager?
7- What is WIM/EIM?
8- Work Force Manager?
9- Standard, Enhanced and Premium licenses, what's the difference?
10- The same call manager cluster can be used for IP telephony as well?