CDR for incoming calls

Unanswered Question
Feb 22nd, 2009

We are running UCM 6.1. Recently I pulled a CDR report for a department. I only see outgoing calls on the report. Is there a way to configure CDR to generate reports for incoming calls too? Thanks,


I have this problem too.
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Hythim Ali El Hadad Sun, 02/22/2009 - 12:51


You can get it from here:

User Reports > Top N > By Charge or by duration

then it will be the " incoming " part of your report which represent Inbound calls that originate outside the Cisco Unified Communications Manager network and enter the Cisco Unified Communications Manager network through a gateway.

wish this be helpful

Best Regards

Jaime Valencia Sun, 02/22/2009 - 22:16

CDR logs all calls, you cannot configure it for only inbound or only outbound



if this helps, please rate


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