CCMSysUser is not valid

Unanswered Question
Feb 22nd, 2009


after I installed the AD plugin on the CCM,I received an error "kCtiProviderOpenFailure" so I tried to reset the CCMSysUser using the CCMPWDChanger, but I receive an error message that CCMSysUser is not valid.


I have this problem too.
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Jaime Valencia Sun, 02/22/2009 - 22:21

verify the users is in the OU where the CCM users should be, you defined it when running the plugin.

if not, move it to the right OU



if this helps, please rate

mohdashraq Tue, 03/03/2009 - 00:18


users are in the same OU where the CCM users are and I have run the plugin again without any lick


gogasca Tue, 03/03/2009 - 00:34

hi sir,

whats the code in EV,

did u get any error when running the plugin?

which cucm version and ad version?

please use netmon, increase buffer size and re-run pwdchanger.

please upload the capture.


mohdashraq Tue, 03/03/2009 - 00:40


- I git the attached error during running the plugin.

- CUCM version is 4.3, AD version is 2003.

- could you please add additional details about the other questions

Thanks and Regrads,


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