CCMSysUser is not valid

Unanswered Question
Feb 22nd, 2009

Hi,

after I installed the AD plugin on the CCM,I received an error "kCtiProviderOpenFailure" so I tried to reset the CCMSysUser using the CCMPWDChanger, but I receive an error message that CCMSysUser is not valid.


Regard,

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Jaime Valencia Sun, 02/22/2009 - 22:21

verify the users is in the OU where the CCM users should be, you defined it when running the plugin.

if not, move it to the right OU


HTH


java


if this helps, please rate

mohdashraq Tue, 03/03/2009 - 00:18

Hi,


users are in the same OU where the CCM users are and I have run the plugin again without any lick


Regards,

gogasca Tue, 03/03/2009 - 00:34

hi sir,

whats the code in EV,

did u get any error when running the plugin?

which cucm version and ad version?

please use netmon, increase buffer size and re-run pwdchanger.

please upload the capture.


thanks


mohdashraq Tue, 03/03/2009 - 00:40

Hi,


- I git the attached error during running the plugin.

- CUCM version is 4.3, AD version is 2003.

- could you please add additional details about the other questions


Thanks and Regrads,

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