voip phones for all

redrobish · ‎02-23-2009

hi experts,

I was being asked what could be the best plan/setup to a centralized helpdesk. The helpdesk should have an ip phone where all of Asia Pacific sites can call up, of course without the toll charges...Some sites may have Call managers, nortel,avaya pbx, etc.

Hope anyone can share their ideas generally.

Thanks

paolo bevilacqua · ‎02-23-2009

You can use a router with the CME feature, or UC 520. Simple and effective,from 8 to 250 users.

redrobish · ‎02-23-2009

So making it a standards to used CME on all sites? and how could we link each CME to each other? like tie trunks?

Sorry im new with CME.

hope you could enlighten us...thanks

Hythim Ali El Hadad · ‎02-24-2009

Hi,

You can have one ccm at the central site and only gateways at the barnches.

If you need cme at each site, you can tie them via wan [as frame-relay] and using h323 [dial-peer] u can control your call directions.

wish this be helpful

Best Regards