Activating Call Handler on demand

Unanswered Question

I want the operator to be able to transfer calls into one of two call handlers that I created.

When we try to do this, the calls do not transfer to the Call Handler. The call Handler is ignored.

When I dial the extension for the call handler, the call handler works fine. I'm not sure if this is by design or if this is supposed to work another way. I tried to transfer my phone to the Call Handler and when i called my number, I didn't get the CH.

I have this problem too.
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Jaime Valencia Mon, 02/23/2009 - 12:16

i'm not sure if i'mt following:

I tried to transfer my phone to the Call Handler and when i called my number, I didn't get the CH.

is this really a transfer???? or are you call forwarding to the CH and expecting it to reach it?????



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Let me ask this? How can I forward a call by going to a phone punching in some buttons and making all the calls forward to a CH. When I am done, I will go back to the phone to undo it.

I expected to reach it when I call forward, but it doesn't. It works when I transfer, but I want all the calls to forward without someone being on the phone to transfer each call.

Jaime Valencia Mon, 02/23/2009 - 12:42

ok, that's way different call transfer and call forward are not the same so do not confuse terms and use them as you like, specially if you want to get help. we don't understand what you're trying to say.

i just saw the other post you have with that explanation

the behavior is working as designed, unity uses the original called number to decide which mailbox to use

Route Forwarded Calls by the First or Last Redirecting Number

Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

Call Information Exchanged by the Phone System and Cisco Unity

The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:

•The extension of the called party.

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.

Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):

•Called number

•First redirecting number

•Last redirecting number

Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.



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