Incoming Caller ID, Call Directory, and Calling Back

Answered Question
Feb 23rd, 2009

When calls come in on our Cisco system, they show up as a 10 digit caller id number. If the user goes into their Call Directory (ie Missed or Received Calls), it shows as being the 10-digit number. The problem is that if they then try to Dial that number (not using EditDial), the call doesn't go through. I tried either a Route Pattern or a Translation Pattern, but it causes the phones to wait for the Interdigit Timeout before dialing internal extensions. Is there is a way to automatically either prefix the 91 to the 10-digit number, or change the incoming caller id to include the 91, without causing the timeout problem (or is there some other recommended way of handling this)?

Thanks for any help.

I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 7 years 8 months ago

Add Prefix to the Missed Call Number

please try searching previous post as this has been asked many time before



if this helps, please rate

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Overall Rating: 4 (1 ratings)
meballard Mon, 02/23/2009 - 16:20

I did try searching, but the search terms I tried didn't find any appropriate results. Thanks for the help.


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