Change Audit Emails can't receive...

Unanswered Question
Feb 23rd, 2009

Hi Everyone,

I would like to ask you all a question. After configuring RME>Tools>Change Audit>Automated Actions and placing an email address, I supposed to receive an alert for every change audit in the devices integrated in the community - but I can't! Can you tell me the possible causes why Change Audit Emails do not arrive at my mailbox? Please I need a little help in here.

Thanks! =)

I have this problem too.
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Joe Clarke Mon, 02/23/2009 - 21:21

The most likely cause is that the SMTP server is rejecting the mail. Start a sniffer trace on the LMS server filtering on TCP port 25 traffic to the SMTP server you configured in LMS. Generate a new Change Audit record. The sniffer trace should show why the mail is not being sent.


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