Currently I am using CCM6.1 and unity 4.x
I have created extension 6120 as CTI route point and forwarded to Unity. In Unity, it plays greeting with Option 1 and Option 2.
At present Option 1 is forwarded one external number (forwared to one dummy number from Unity to Callmanager and from callmanger dummy number is forwarded to external number).
Client requested to add one more external number which is at another location to Option 1, so that if anyone selects 1, it should transfer to either 1st external number or 2nd external number (just like load balancing the calls). Can you please suggest how can I handle this request?