We're preparing to deploy a call recording solution to one of our branches, and I have a couple of questions regarding the overall strategy. This particular branch is on a remote CUCM 5.1 cluster with local CUE.
Setting up the spans to send the RTP traffic to the call recording server is not a problem. What I'm trying to figure out is...
I've read that the FCC mandates that the 'your call may be recorded' disclaimer must be played before the recording starts. Does that really matter? If so, how have you dealt with that?
Secondly, and this may tie in with my first question, this branch has a local CUE with 8 ports. I was planning on front-ending all inbound calls to CUE. This presents a couple of potential issues in my mind. Can I use a script to play the disclaimer msg and then send the call to the originally dialed number? ...or is my only option there to play the msg and present a dial by name/ext menu? Beyond that, there will most probably be more than 8 simultaneous inbound calls, let alone people checking vm, etc.
It seems that maybe CUE is not the best choice for playing the disclaimer msg. Are there other ISR-based or CUCM-based options that I'm overlooking? The ISR is local so I'd prefer to keep this there rather than traversing the wan, but I'm open to ideas.
If anyone cares to share their strategies on this, I'd be grateful.
In earlier versions you could change the .wav files that the annunciator used. However, looking over the 6.X System guide it doesn't seem possible anymore.
Straigt from the guide "No configuration exists to customize these announcements or to add new announcements".