Hi, we are running Contact Center Enterprise 7.2. Every day an agentgets kicked out of the system when CTIOS fails. They can usually restart the CAD and log right back in but we're not sure why its happening and why it doesn't effect the rest of our departments that are on the system. The error is "At least one component of the Cisco ICM software CTIOS system is offline"
Hi. I heard, it looks like a bug, id CSCsa43684. So check the SR , is it lattest? install the latest SR.
regards
Esa
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: