esa786_2 Tue, 02/24/2009 - 18:19
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Hi


You can go to the admin page, subsystem>contact service que> select the que and disable automatic work option.it will work for inbound call, i do not know whether this apply to outbound call aswell.

Regards

Esa

aalejo Tue, 02/24/2009 - 18:27
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Thanks, But i need for outbound calls. And what is does is that sends the User into Working state after the calls ends.

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